RafaelRobina

RafaelRobina

Integrating AI ethics to foster employee happiness in highinteraction tourism workplaces Management Research: The Journal of the Iberoamerican Academy of Management

Purpose: This study investigates the challenges of integrating AI ethics to enhance employee happiness in high-interaction tourism workplaces, where emotional labor and continuous guest engagement increase stress and affect performance. Design/methodology/approach: The study employed a mixed-methods approach, combining manager interviews…

Compassion-driven environmental awareness: Enhancing sustainable practices and hotel performance in the Spanish hospitality industry

Aggressive tourism consumption strains ecosystems, communities, and infrastructure, leading to environmental degradation and socio-economic challenges. Hotel managers witness firsthand the damage from wasteful behaviors, such as excessive water consumption in drought-prone areas and inefficient energy use. Although many studies have…