Purpose The heritage and tourist attractiveness of Heritage Cities have aroused interest in establishing mechanisms to enhance their value based on the development of sustainability policies. The socioeconomic and socioenvironmental valuation of these heritage sites has become a necessary tool for decision-making. Design/methodology/approach Following the recommendations of International Council on Monuments and Sites – ICOMOS, this paper proposes a series of indicators and an exploratory model to define the factors that contribute to their valuation. Following the partial least squares structural equation modelling methodology, information was obtained from 363 intramural residents in the three Heritage Cities that currently have management plans in Spain. Findings The results show the importance of specifying indicators of sustainable mobility and socioeconomic and socioenvironmental sustainability for an adequate valorisation of heritage sites. Originality/value To this end, it is necessary to follow the guidelines of international bodies such as ICOMOS in relation to the management plans.
What role does the “smart employee” play in the economic development of the tourism sector. An empirical study in Spanish hotels
Purpose This study aims to define the “smart tourism employee” and explore how combining technological and interpersonal skills helps tourism...
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