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RAFAEL ROBINA RAMIREZ – ANA LEAL SOLIS – MARÍA TERESA RUBIO CABEZAS
Abstract
Shift work in the tourism sector disrupts sleep, increases fatigue, and challenges employee
well-being and performance. This study surveyed 415 Spanish tourism shift workers and
analyzed the data using PLS-SEM to test the effectiveness of occupational therapy–based
interventions. Findings reveal that interventions enhancing routine structuring and self-
regulation not only improve sleep quality but also increase resilience during consecutive
night shifts, supporting sustained performance. Occupational well-being mediates the
impact of cumulative strain on job performance, highlighting its central role as a buffer
against chronic fatigue. Additional insights show that employees with greater control over
their schedules benefit more from interventions, and even small adjustments in work
predictability produce measurable improvements. Managerial implications include
promoting schedule flexibility and embedding structured recovery strategies in daily
operations
